Important RSI Processing & Contact Information When a member is being asked to pay something upfront – RSI advises that the member call RSIso that they can speak with the Provider, so the employee does not have to pay anything upfront. It is not required, but RSI tries to get involved so that the member isn’t out any money and then waiting to be reimbursed. If a member does end up paying something upfront, RSI asks that you notify them.RSI is only linked to BCBS – not individual Provider billing systems – so RSI can’t see if something was paid or not. There is no way for RSI to know that a payment needs to be redirected to the member instead of being sent to the Provider –without the member notifying RSI. General Inquires call 855-493-9859 or Email [email protected] Claims Advocate is Margaret Patenaude at 774-463-0201 x204 or Email [email protected] 18