YOUR PFA WITH RSI What BCBS Does + BCBS will process your claim + Then they will notify/pay the provider + BCBS sends a weekly report to RSI on your claim + They will send an Explanation of Benefits (EOB) to you. What You Do + You or a dependent visits a provider + Show your BCBS ID Card + You pay nothing at the time of the visit; your doctor or provider will bill BCBS + Track your claims in the RSI Claims Portal for BB&N Employees + You will receive payment from RSI to pay your doctor or provider the full amount showing on the provider invoice that will be created after the provider receives the Explanation of Benefits (EOB) from BCBS YOUR ID CARDS 2025 Benefits Guide | 7 What RSI Does + RSI receives weekly report on your claim + RSI will process the claim and will issue payment to you directly for BB&N plan’s share of the deductible Blue Cross Blue Shield MEDICAL This is your primary health insurance card. Please show this card to all medical providers at the time of service, including pharmacists. Blue Cross Blue Shield DENTAL This is your dental insurance card. Please show this card to your dental provider at the time of service. RSI MEDICAL PAYER CARD This is your medical supplemental payer card. This card is for your personal reference only and has no commercial value. RSI DEBIT CARD This is your debit card to pay for all approved BCBS Rx medications and all qualified FSA and DCA expenses. HAVE QUESTIONS? Have a question about your Health Plan? Confused about a bill or collection notice you received from a medical provider? Need assistance talking to your medical provider about your plan? The RSI Claims Advocate for BB&N can help! Margaret Patenaude Phone: 1-855-493-9859 x6153 Email: [email protected]