TOUCHCARE TouchCare is a health care concierge focused on saving you and your dependents time, money and frustration. TouchCare is available to all BB&N employees and family members enrolled in the medical plans. The TouchCare Health Assistants can help you with anything you may need relating to your benefits and ensure that you have all the tools you need to get to the bottom of any issue. TouchCare will work on your behalf to: 2025 Benefits Guide | 11 WATCH: TOUCHCARE IS YOUR HEALTHCARE CONCIERGE Icon Description automatically generated Solve billing and claims concerns Find and schedule quality doctors and specialists in your area Provide accurate cost estimates for facilities and treatments close by Answer any benefit related questions, simple or complex, including assisting with PFMLA paperwork Provide guidance on open enrollment decisions or mid-year benefit reviews Assist with finding lowest cost Rx options TouchCare is open from 8:00 am until 9:00 pm, EST, Monday through Friday. Here is how you can reach the TouchCare team: Phone: 866-486-8242 E-mail: assist@touchcare.com Website: www.touchcare.com YOUR HEALTHCARE CONCIERGE