What We Promise We’re not a call center. Our team is made up of real people, who can listen and solve complex issues for members, compassionately and swiftly. Our Health Assistants are experienced, expert assistants proficient in navigating the constantly evolving health care system. Caring, friendly and ready to support members with their healthcare. EXPERT ASSISTANTS Compassionate assistance from industry experts Member interactions with TouchCare are 100% confidential. TouchCare is HIPAA compliant and abides by strict security and confidentiality standards that ensure member information is never shared. PRIVACY IS OUR POLICY We take employee privacy extremely seriously Our Health Assistants are experienced, expert assistants proficient in navigating the constantly evolving health care system. Caring, friendly and ready to support members with their healthcare. ULIMITED ACCESS All of our convenient services, free for members