Doctors on Call, On Your Device

DOCTORS ON CALL, ON YOUR DEVICE. Get convenient access to telehealth care by using Well Connection. Sign in to MyBlue, or create an account, then click Well Connection Video Visit under My Care. REAL DOCTORS. REAL EXPERIENCE. REALLY FAST. Ý Ʃƽ ©Æ GET MEDICAL CARE THERAPY THAT HIGHLY EXPERIENCED, 24/7 COMES TO YOU HIGHLY RATED Speak face to face with Talk to a licensed therapist Qualified providers. a doctor, in the privacy or psychiatrist—on your terms. Rated 4.8/5 stars and averaging 1 2 of your home. 15 years of experience. It’s convenient and confidential. Sign In Download the MyBlue App from TM, or go to bluecrossma.org. the App Store®´ or Google Play 1. Medical services are available 24/7. Mental health visits must be made by appointment. If your local doctor in the Blue Cross Blue Shield of Massachusetts network offers covered services using live video visits through a service other than Well Connection, you’re still covered. This service is only available in the United States. 2. Source: American Well. Amwell Telehealth Report, February 2018. Patient Satisfaction Survey Data compiled December 2017-February 2018. Data, compiled December 2017-February 2018. Data reverified, August 2020. Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association.

IS A VIDEO DOCTOR VISIT RIGHT FOR ME? You can do a lot over your tablet, laptop, or smartphone. Here’s how members are using this service. “I’m not feeling well.” Get care for: • Cold and flu symptoms • Sore throat • Fever • Pink eye • Runny nose, sinus pain • Skin rash “I need emotional support.” Talk to a therapist about: • Depression and anxiety • Relationship issues • Substance use disorder • Emotional trauma • Loss of a loved one • Stress You can also schedule a visit with a psychiatrist for medication management services. “My loved one is under the weather.” If they’re on your plan: • Get quick, expert family care • Save time in your busy family schedule ©Æ Well Connection is highly rated: 4.8 out of 5 Doctor and Provider rating from our members3 Licensed doctors and providers in the Well Connection network have an average of 15 years of experience. They can look up your medical history, diagnose and treat your symptoms, and prescribe medication,4 if necessary. 3. Source: American Well. AmWell TeleHealth Report, February 2018. Patient Satisfaction Survey Data, compiled December 2017-February 2018. Data reverified, August 2020. 4. Prescription availability is defined by doctor judgment. Blue Cross Blue Shield of Massachusetts complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity. ATTENTION: If you don’t speak English, language assistance services, free of charge, are available to you. Call Member Service at the number on your ID card (TTY: 711). ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia con el idioma. Llame al número de Servicio al Cliente que figura en su tarjeta de identificación (TTY: 711). ATENÇÃO: Se fala português, são-lhe disponibilizados gratuitamente serviços de assistência de idiomas. Telefone para os Serviços aos Membros, através do número no seu cartão ID (TTY: 711). ® Registered Marks of the Blue Cross and Blue Shield Association. ®´ Registered Marks and TM Trademarks are the property of their respective owners. 000770131 55-1287 (5/21) © 2021 Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.