Insurance Agency E&O Program Risk Management Reference Guide Thank you for your business. We appreciate the opportunity to serve as your professional liability carrier. We believe risk management is key in not only preventing errors, but also in providing agencies with tools to more efficiently service customers. As a policyholder of the IIABA and Swiss Re Corporate Solutions professional liability program you have exclusive access to the risk management information developed from our more than 30 years of experience insuring agencies. The risk management resources exclusively available to your agency as a valued policyholder of the IIABA and Swiss Re Corporate Solutions professional liability program are shown below: 1. Big "I" Risk Management Website --- E&O Happens: The website contains comprehensive information and tools such as: the common mistakes that cause E&O claims, real-life case studies for learning, best practice tips, sample disclaimers, procedures and client letters, operational self-assessments, E&O-related articles, and more. Visit www.iiaba.net/EOhappens to login. (FREE) 2. Big "I’ Virtual Risk Consultant Powered by Rough Notes ("VRC"): The VRC is a web-based resource providing comprehensive tools such as industry specific client risk exposure questionnaires and checklists to better understand the coverage needs of customers and assist the agency in avoiding E&O claims from failing to offer proper coverage and failing to identify customer exposure. Visit www.iiaba.net/VRC to learn more. (Fee-based) 3. E&O Claims Advisor Newsletter: Published periodically and emailed to agency staff, this newsletter provides valuable information on agency E&O trends and hot topics. (FREE) 4. Risk Management Webinars: These quarterly webinars address emerging E&O risk management topics. Less than an hour in length and perfect for all agency staff, the webinars include detailed discussion from industry experts on reducing exposure to E&O claims. (FREE) 5. Agency E&O Seminar: Presented by the IIABA state associations, E&O seminars are the basic foundation of agency E&O risk management and is an excellent way to introduce agency E&O risk management to agency personnel. Agencies with the requisite number of staff attending may qualify for a 10% premium credit and may also qualify for CE credits providing a double benefit. (Fee-based) 6. Agency Operational Improvement Review: You may want an experienced external eye to review your agency operation and assist with the implementation of improvements. Voluntary completion of this review may qualify you for a 10% E&O premium credit good for three years on the next renewal. (Fee-based) 7. Big "I" Virtual University: In addition to a website with information on hundreds of insurance related business and technology articles, sample ISO forms, white papers and information affecting today’s insurance marketplace, it also provides a forum to answer questions that can’t otherwise be found in the research library through the "Ask An Expert". Visit www.iiaba.net/vu to login. (Free) 8. Big "I" Agents Council for Technology ("ACT"): ACT brings agents, carriers, vendors, user groups and industry associations together in an effort to employ the best workflows and technologies available within the Independent Agency System order to improve our competitive edge. Please visit the ACT website at www.iiaba.net/act and watch the short video briefing on the site to get a good overview of the high quality information that we make available to agents and carriers. Should you have any questions, please contact your state association or visit www.iiaba.net/eohappens. We appreciate your continued support of the IIABA and Swiss Re Corporate Solutions Professional Liability Program and hope you find these risk management resources useful in helping your agency avoid E&O claims. Insurance products underwritten by Westport Insurance Corporation, Overland Park, Kansas, a member of Swiss Re Corporate Solutions. Insured Copy