Member Experience: Services, Tools & Opportunities Our digital tools are designed to educate members, encourage healthy behaviors, maximize plan benefits . and create a seamless transition Communications & support Cost savings tools • Welcome Communications • Cost calculator tool (Estimate My Cost) • Member Portal dashboard • Cost comparison tool (Reduce My Costs) • Text-based Messaging Digital care & well-being tools • Digital Welcome Guide • Virtual wellness platform, education and classes • Quarterly Member Newsletter • Mindfulness • Open Enrollment Materials • Personal health coaching • Dedicated phone support • Behavioral health-focused tools • Secure email, mobile app & Chat • Maternal health-focused tools Bot support • Telehealth for 24/7 support – non-emergency 32