Answers to important questions Are Employee Assistance Program services confidential? When you need some support, Yes. Any personal information provided to LifeWorks stays completely confidential.* we’re here to help. How do I get help? Getting professional help is just a phone call away. Simply call 1-888-319-7819 to speak with a counselor or to schedule a phone or video conference appointment. These services are available 24 hours a day, 7 days a week. When is the right time to call? Phone That’s up to you. Counselors are here whenever you need them —whether you simply need to 1-888-319-7819 talk or want guidance on something you are going through. Is my Employee Assistance Program included with my MetLife coverage? Yes. There is no cost to you because your employer pays for the services provided within our program. While we offer a broad range of services, there may be some assistance that’s not included. You can still work with counselors for these services by arranging to pay for them directly. Web metlifeeap.lifeworks.com Does the program have any limitations? user name: metlifeeap While we offer a broad range of services, we may not cover all services you may need. Your and password: eap Employee Assistance Program does not provide: • Inpatient or outpatient treatment for any medically treated illness • Prescription drugs • Treatment or services for intellectual disability or autism • Counseling services beyond the number of sessions covered or requiring longer term intervention Mobile App • Services by counselors who are not LifeWorks providers user name: metlifeeap • Counseling required by law or a court, or paid for by Workers’ Compensation and password: eap Does the program offer Cognitive Behavioral Therapy (CBT)? Many LifeWorks EAP providers are trained in this type of counseling and the foundation of LifeWorks' CareNow digital programs, available through the programs website and mobile app, are built upon Cognitive Behavioral Therapy (CBT) techniques . CareNow provides instant access to a range of self-service programs developed by world leading experts, focused on behavior change in the areas of anxiety, stress, depression, and more. * MetLife and LifeWorks abide by federal and state regulations regarding duty to warn of harm to self or others. In these instances, the consultant may have a duty to intervene and report a situation to the appropriate authority. Some restrictions may apply to all of these services. Hotline services provided by LifeWorks US Inc. (LifeWorks by Morneau Shepell). LifeWorks is not a subsidiary or affiliate of MetLife. Information disclosed directly to LifeWorks is not disclosed to MetLife, and therefore is not subject to MetLife's privacy policy. Metropolitan Life Insurance Company | 200 Park Avenue | New York, NY 10166 OPT1 L0920007643[exp1121][All States][DC,GU,MP,PR,VI] © 2020 MetLife Services and Solutions, LLC