MG WP-ERS 20 CERT 3 Wills, ERS Exclusions Excluded services are those legal services that are not provided under the plan. No services can be provided for the following matters: Matters in which there is a conflict of interest between Your or Your Spouse’s estate and the Policyholder; Matters in which there is a conflict of interest between the executor, administrator, any beneficiary or heir and the deceased’s estate; Any employment-related matter, including Policyholder or statutory benefits; Any dispute with the Policyholder, MetLife and affiliates and Plan Attorneys; Will Contests or litigation outside Probate Court; Appeals; Costs, expenses to a third party or fines; or Frivolous or unethical matters. Requirements for Coverage All Eligible Employees are participants in the Plan. Because this is a Non-Contributory Plan, You do not need to contribute to the cost of coverage. You will be a participant in the Plan on the later of the Group Policy Effective Date or the date You become an Eligible Employee. How Insurance Coverage Ends Your insurance coverage will end upon the first of the following to occur: ● the date the Group Legal Services Policy ends, or ● the last day of the month in which a person cease to be an Eligible Employee. Other Important Information Plan Attorneys may not request or accept additional compensation for providing Covered Legal Services, except for expenses or payments required to be made to third parties. Complaints regarding the conduct of an attorney who provides Covered Legal Services under the Plan may be made to the state bar association. If, at any time, a question or concern arises about the Covered Legal Services received, please call MetLife Legal Plans, Inc. MetLife Legal Plans and Metropolitan will work hard to fix the problem. A Legal Plan Member Survey form is available upon request. This form will be used by MetLife to help evaluate and improve services. This form can be faxed to MetLife using the number shown on the form. The use of the Covered Person’s name is optional. You have the right to complain to the Board of Bar Overseers concerning attorney conduct in the providing of legal services. Complaint procedures and information regarding the process can be obtained from the Office of the Bar Counsel at 99 High Street, Boston, MA 02110, telephone: 617-728-8750. Any dispute or controversy arising between an insurer or sponsor and any attorney, insured, or member, or any person whose insurance certificate contract or membership certificate has been canceled or to whom an insurer or sponsor has refused to issue an insurance certificate contract or membership certificate or between any attorney and an insured or member may, within 30 days after such dispute or controversy arises, make written request to the Massachusetts Division of Insurance commissioner for a hearing thereon. The commissioner or the commissioner’s designee shall hear such party or parties within 30 days after receipt of such request and shall give not less than 15 days written notice of the time and place of the hearing. Such hearing shall be an adjudicatory hearing as defined in MA Gen L ch 30A § 1. Within 30 days after such hearing the commissioner or the commissioner’s designee shall issue a decision thereon. Such hearing may be requested from the Consumer Section of the Division of Insurance at 1000 Washington Street, Suite 810, Boston, MA 02118 through its website, www.mass.gov/doi . Nothing contained in this certificate is intended to interfere with freedom of choice in the selection of an attorney or with the attorney-client relationship.