If you have any questions, call CVS Customer Care at 1-877-817-0477 (TTY: 711 ). Questions? Blue Cross Blue Shield of Massachusetts complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity. ATTENTION: If you dont speak English, language assistance services, free of charge, are available to you. Call Member Service at the number on your ID card (TTY: 711 ). ATENCIN: Si habla espaol, tiene a su disposicin servicios gratuitos de asistencia con el idioma. Llame al nmero de Servicio al Cliente que figura en su tarjeta de identificacin (TTY: 711 ). ATENO: Se fala portugus, so-lhe disponibilizados gratuitamente servios de assistncia de idiomas. Telefone para os Servios aos Membros, atravs do nmero no seu carto ID (TTY: 711 ). CaremarkPCS Health, LLC (CVS Caremark) is an independent company that has been contracted to administer pharmacy benefits and provide certain pharmacy services for Blue Cross Blue Shield of Massachusetts. CVS Caremark is part of the CVS Health family of companies. Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. Registered Marks of the Blue Cross and Blue Shield Association. 2022 Blue Cross and Blue Shield of Massachusetts, Inc., or Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. 001542278 55-001542278 (10/22) Certain medications that require immediate administration or are used for short periods of time arent available through the mail service pharmacy. In addition, some specialty medications are only available through specialty pharmacies. WHY ISNT MY MEDICATION AVAILABLE THROUGH THE MAIL SERVICE PHARMACY? Certain prescribed medications may be subject to other dispensing limitations and to the professional judgment of the pharmacist. If you have any questions about your medication, call CVS Customer Care at 1-877-817-0477 (TTY: 711 ). Its the patients responsibility to report any changes in drug allergies, health conditions, chronic diseases, and drug sensitivities. Prescription information about members and dependents is used to administer your prescription program. That information is reported to Blue Cross Blue Shield of Massachusetts, and is used for reporting and analysis, without identifying individual patients in accordance with applicable laws. Please Note: You can also fill prescriptions by calling CVS Customer Care at 1-877-817-0477 (TTY: 711 ), or by using the included order form. HOW TO USE THE MAIL SERVICE PHARMACY TRANSFER PRESCRIPTIONS Click Start Rx Delivery by Mail ORDER REFILLS Click View/Refill All Prescriptions SET UP AUTOMATIC REFILLS Click Manage Automatic Refills Download the MyBlue app or create an account at bluecrossma.org . Once signed in, click Pharmacy Benefit Manager under My Medications, then go to the Prescriptions tab. To: