FREQUENTLY ASKED QUESTIONS (FAQ) • How do I contact RSI? You can contact RSI via email at the addresses below. Margaret Patenaude | RSI Claims Advocate | 855-493-9859 x6153 General Inbox | 855-493-9859 Option 1 You can also log into the RSI portal here to view all medical statements and FSA spending. • What’s the difference between RSI and Touchcare? RSI is our wrap plan administrator that works with BCBS to administer your medical expenses. RSI also administers the FSA. Touchcare is a medical concierge service that is here to support you regarding navigating healthcare and disputing any issues around medical expenses. • How much do I have left on my FSA? RSI is our FSA provider - you can contact them and they will be able to tell you your exact balance. If you have any additional questions, please feel free to contact the Office of Human Resources. • I elected the PPO plan and now I have a statement for using an out of network provider. Why is that? We highly encourage staying within the BCBS network county-wide. However, we understand there are times you might have to go out of network and when that happens the out of network medical provider can choose to charge over the BCBS allowable amount. In those cases, you will receive a bill for the difference. This is called balance billing. Linked here is additional information. 2024 Benefits Guide | 28