FREQUENTLY ASKED QUESTIONS (FAQ) 2025 Benefits Guide | 33 • How do I contact HealthEquity ? You can contact HealthEquity via phone at the numbers below. FSA and HRA Questions | 877 - 924 - 3967 HSA Questions | 866 - 346 - 5800 You can also log into the member portal here to view additional information. • What’s the difference between HealthEquity and Touchcare? HealthEquity is our plan administrator that works with BCBS to administer your medical expenses. HealthEquity also administers the FSA and HSA. Touchcare is a medical concierge service that is here to support you regarding navigating healthcare and disputing any issues around medical expenses. • How much do I have left on my FSA? HealthEquity is our FSA provider - you can contact them, and they will be able to tell you your exact balance. If you have any additional questions, please feel free to contact the Office of Human Resources. • I elected the PPO plan and now I have a statement for using an out of network provider. Why is that? We highly encourage staying within the BCBS network county - wide. However, we understand there are times you might have to go out of network and when that happens the out of network medical provider can choose to charge over the BCBS allowable amount. In those cases, you will receive a bill for the difference. This is called balance billing. Linked here is additional information.