Velcro USA Inc. 95 Sundial Avenue Manchester, NH 03103 USA Tel: (+1) 603 669 4880 actuarial, legal, etc.) for our firms and our clients; and (4) support a united, national workforce. This national collaboration helps to provide EBS clients with deep industry knowledge, broad geographic market insight, cutting edge benefit tools, technology, and strategies. Please see exhibit B for a map of UBA Member firms. A Complement of Subject Matter Experts | Because no single person can be an expert in all areas, we use an “expert team approach”, bringing together those most knowledgeable in an array of critical disciplines and service areas to provide clients with up-to-date professional advice. To maximize the highly valued strategic oversight delivered by our senior partners, we support them with a robust team of subject matter experts who can uniquely focus on aspects of legal, compliance, technology and wellness. This unique circle of support allows our clients to have a single point of contact (their team lead), and direct access to this team of experts. 9. What types of training programs does your firm provide to its employees? EBS begins training our new employees during the onboarding phase. The first week after an employee joins our team is spent educating them on our culture, our goal of creating “Raving Fans” with our clients, how we are structured and where they fit into our organization. At the conclusion of this process, our new team members have a solid understanding of our purpose, what we as a firm are trying to accomplish and how they fit in to our plan of creating a positive 8