Velcro USA Inc. 95 Sundial Avenue Manchester, NH 03103 USA Tel: (+1) 603 669 4880 experience for our clients. On an ongoing basis, we have several methods we use to train our team: Bi-Monthly Training Sessions | We typically have two training sessions per month in various forms covering everything from product knowledge, carrier specific information, industry knowledge and overall business skills like public speaking, business etiquette and how to communicate effectively. The sessions are usually offered in a classroom setting, roundtable or lunch and learn format. This schedule has remained in place during the current pandemic by providing training on a virtual format. On-Line Courses | Our Employees are assigned on-line training courses through UBA and Zywave’s Learn platform. UBA sessions are geared towards product specific information like self- funded medical, stop loss, disability concepts and unique carrier-specific offerings. We use Zywave’s Learn platform to issue training on topics like Sexual Harassment, Diversity & Ethics, Employee Success, and overall Workplace Safety. Monthly Team Meetings | One of the main goals of our monthly team meetings is for EBS’ subject matter experts to update and educate our team on the latest and greatest updates in the areas of compliance, technology, wellness, employee communications and leave management. This allows our team to current on the latest developments and recognize situations where one of our subject matter experts could be brought in to help a client with a current situation. Continuing Education Tuition | EBS also offers financial support to employees interested in pursuing continuing education in their field – typically in CEBS certifications, insurance licensing, and CE accreditation hours, although subject matter experts take a broader educational approach to their respective fields. EBS Mentors | We have an established mentor program where we connect our less experienced employees with one of the more experienced team members to provide coaching and feedback. Being able to bounce ideas of someone, discuss a challenging situation and get a different perspective is very rewarding and helpful for all involved. 10. How does your firm recognize and celebrate employees’ successes? We have a dynamic, collaborative and supportive environment at EBS which encourages and leads to team members sharing kudo received from clients or praise for one another for a job well done. We recognize these successes in our weekly re-cap in Slack and at monthly team meetings when we are all together for our monthly meeting. EBS also has a variable compensation model which financially rewards team members who exceed expectations. 11. Provide an example of how your firm is taking a leadership role within the industry. EBS has always tried to stay one step ahead of our clients’ needs by listening closely to the dialogues happening within the industry and being proactive in identifying what is on the horizon for our clients. This allows us to proactively identify and deploy resources our clients need and be a leader in our industry. We do this by maintaining seats on the board of several carriers, constantly listening to how our clients’ needs are changing, and participating in several human resources organizations like SHRM, Perks and DisruptHR. Over time, we have evolved our team as the needs of employers, employees and regulatory requirements have changed and added valuable resources. As compliance needs became more difficult to navigate alone, we added our Director of Compliance; as more and more employers began to see the correlation between productivity and well-being, we added our Director of Population Health Strategy & Well-being; as technology progressed, we added our Director of HR 9