Velcro USA Inc. 95 Sundial Avenue Manchester, NH 03103 USA Tel: (+1) 603 669 4880 Technology; as organizations realized their employees were not understanding what all of their benefits mean, we added our Director of Marketing & Communications. EBS also makes continued investments in technology platforms that help us in the areas of claim analytics, benefit administration, actuarial analysis and pharmacy informatics to insure we have state of the art resources for us to better deliver our services to our clients. We have also partnered with some independent consultants to assist our clients with some more specific issues that come up from time to time – we have access to a Pharmacy Consultant as well as a Compensation Consultant. We will keep adding experts to the team and partnering with consultants as the needs of our clients continue to change. 12. What size clients does your firm generally support? What is the median and average employee size of your clients? As a firm we currently have 207 clients. The Velcro service team manages 12 clients, with an average size of 1150 employees. This team manages many of EBS’ most complex and largest clients, which have a concentration of our self-funded clients. 13. How do you structure your team resources based on client size? All of our resources are available to every EBS client regardless of size. 14. Describe your experience with clients with multiple locations in multiple states and countries. What percentage of your clients are companies based outside of the U.S.? What percentage of your clients has international operations (operations in the U.S. and other countries)? We have extensive experience working with clients who have a widespread employee base, including international employees. Currently 33% of the clients within the Velcro service team have international operations. We support clients nationally and internationally with the following resources: National Support | We provide boots-on-the-ground support in all 50 states by leveraging our UBA partnership, outlined in question 8 of the above ‘Your Practice’ section. International Support | EBS partners with two companies that help us manage international clients and employees: Globex and Globalization Partners. It has been our experience that this partnership with local, domestic subject matter experts has been extremely effective to assist our clients on a global basis. Within all domestic brokerage/consultant operations there can be a disconnect between the domestic office that leads the engagement and the “international” office that may assist with global efforts. Having a global partner here in the United States that spearheads this initiative allows our clients access, customization, accountability, and a true partner to manage global benefit needs and initiatives. Globex | Through our seventeen-year partnership with Globex International, we have access to a broad range of international benefits brokerage capabilities in 160 countries and jurisdictions worldwide. Founded in 1993, Globex International is an international employee benefits, insurance and risk management consulting firm for brokers and agents, providing their customers with an in-house international department or resource, which brings international capabilities and expertise to their operations and customers. Key benefits include: 10