Velcro USA Inc. 95 Sundial Avenue Manchester, NH 03103 USA Tel: (+1) 603 669 4880 great success by leveraging these relationships and our team to achieve positive results for our clients. SPECIAL SERVICES 30. Describe your standard package of employee communications services. Please provide samples. Most of our clients request a benefit guide, benefit summary, and open enrollment communications from us. For clients who are looking for ongoing communication support and custom communications, our in-house Director of Marketing and Communications, Marah Funder, is available to help you strategize, design, and deploy employee education. Please see exhibit G for an overview of Marah’s capabilities, and see exhibit H to view some samples of content, as well as some ready-to-share communications you can disseminate to your employees. 31. Describe services you offer to support employee surveys and/or focus groups. Your EBS service team can collaborate with Marah to build employee surveys and provide a comprehensive analytics report. EBS also assists clients with focus groups. In 2022, Valeria Tivnan assisted a large technology client by developing and deploying 21 focus groups to gauge the status of employee mental health and morale. In this situation we also vetted an outside resource to assist in the administrative burden of such a large undertaking. Results of this focus group initiative was presented to senior leaders and was instrumental to this client’s growth and retention and engagement of its employees. 32. Describe services you provide to assist with benefits benchmarking. Through our UBA partnership, EBS has access to one of the largest health plan surveys in the country. We can benchmark our clients’ plan design and costs against other companies across the country on a national, regional, state and group size basis and suggest plan design changes based on our analysis. Competitive benchmarking ensures two main variables in a company’s employee benefit offering: • Are we offering too much and overpaying for talent? • Are we offering too little and losing employees to the competition? 18