Velcro USA Inc. 95 Sundial Avenue Manchester, NH 03103 USA employee enrollment in medical plans and setting budget rates Tel: (+1) 603 669 4880 Please see exhibit F for an overview of Claros Analytics. These resources coupled with the combined experience of Tom McCormick and Jason Reynold provide clients with boundless insight into the pricing of health plans. Both are trained in underwriting. In cases where we need a more robust actuarial project completed, we have a relationship with Jay Miniati Actuarial Services. Jay and his team are a full-service actuarial firm that can perform any financial projection project we have in a timely fashion. EBS was introduced to Jay through a relationship Velcro had with Jay who performed the reserve calculations. Now Jay is an integral part of the EBS team as an ad hoc Subject Matter Expert. 26. Describe your experience supporting clients with mergers and acquisitions, including the due diligence process, and integrating the acquired company’s benefits plans with the client’s benefit plans, communications to employees, etc. This team has a sub-specialty of M&A due diligence work. Many of our clients grow through acquisition. One client completed five acquisitions in one calendar year. EBS can produce a mergers & acquisition report outlining Gross and Net costs, areas of concern and side-by-side plan comparisons. We can also evaluate employee contribution impact to the employer and employee and assist with the integration of the acquired company’s benefit programs. We use local and national benchmarking data effectively illustrate how the target firm’s plans, costs and contributions fit into the client’s current benefits ecosystem. EBS can provide support during Union negotiations as needed. 27. Describe any special analysis that you would provide to help manage our programs. We often have been asked to create a “special project” detailing area specifics, average co-pays, and industry trends. We can use all the information and resources available to us to customize a report or document detailing the most specific area of concern, slicing the data to only include industry, size, and location-relevant responses. 28. Describe your experience managing employee claims escalation. From time to time, EBS is required to intervene on issues that arise when working with data reports and claims reports. Although sometimes the information and issues seem overwhelming for the clients, we feel confident in our ability to manage, control, and resolve any claim issues with the help of our vendor account support teams. We have several EBS personnel with work experience at some of the largest insurance companies that has given us insight into how to handle claim escalations and how to get favorable results for our clients. We also have strong relationships with all the insurance carriers we work with that help us when we need to get involved on a claim. 29. Describe your experience assisting clients with complicated administrative issues and fostering positive resolution. From time to time, EBS is required to intervene on behalf of our clients when working with claims and administrative issues. To resolve this quickly and to foster a positive resolution, we draw on our strong carrier and vendor relationships and rely on our EBS team members who have prior experience on the carrier or vendor side of the relationship. We currently have six team members with experience working for regional and national insurance carriers in sales, service, underwriting and operational capacities. Regardless of the issue, we’ve achieved 17