Behavioral Health Service Navigation Program Launching November 1, 2023 for Harvard Pilgrim Commercial Members GOALS • Strengthen the Member Experience: by helping members navigate the complex healthcare system and care continuum through enhanced Access to Care personalized interactions • Enhance Access to Care: by helping members obtain timely behavioral health appointments and connecting them to internal Vision supports and programs, such as internal care managers Innovative • Connect with Self-service Tools: by educating members about and Programs and Services connecting them with our innovative tools and services to support their Enhanced Personalized Interactions behavioral health needs Behavioral Health • Support Advancement of Health Equity: by providing Behavioral Service Navigation Health Service Navigation to all lines of business 15