Behavioral Health Service Navigation: Member Journey Member calls Integrated 1 Member Services Team for behavioral and physical health 2 Member services representative addresses member’s inquiries – 888-333-4742 behavioral health inquiries and connects member with specialized behavioral health service navigation team 3 Behavioral health service Behavioral health service navigation team connects Member receives follow-up navigation staff works with member to the right service outreach from behavioral member to discuss personalized 4 or resource at the right health team to ensure needs behavioral health support time 5 are met options 16