Recommendation = Health/Benefit Literacy Communication Campaign 1. Identify the member health care and benefit plan knowledge gap a. Employee Survey b. Focus Groups 2. Review the Claims Data a. What are the top areas of gaps in care? b. Establish baseline data 3. Develop and Deploy the Campaign a. In-person programs b. Educational Webinars c. Customized Videos d. Mandatory Training e. Relayto educational tool f. Incentive dollars??? 4. Measure Success a. Employee Survey b. Focus Groups c. Year over year data analtics for cohort group(s) 5. Develop a Sustainable Plan a. Real-time training tools – videos, recorded webinars, Engagement portals/apps, Relayto, etc. b. Healthcare Literacy Training as part of new hire c. Train the trainer sessions 2022 EBS Services & Capabilities 58